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At Quality Wash South West, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who We Are

Quality Wash South West is a locally owned and operated cleaning business based in Bunbury, Western Australia. We specialise in providing professional exterior cleaning services for both residential and commercial properties across the South West region.

Our services include:}

Gutter Cleaning
Soft Washing
Weed and Seed Cleaning
Graffiti Removal
Stain Removal
Wood and Patio Cleaning
High Pressure Cleaning

At Quality Wash South West, we prioritise environmental responsibility in every aspect of our service. We manage runoff by using containment systems that prevent wastewater from entering stormwater drains, ensuring that all waste is properly filtered and disposed of in accordance with local environmental guidelines. The chemicals we use are eco-friendly and typically the same as those found in household cleaning products or pool maintenance, making them safe for both the environment and your property.

2. Information We Collect

We may collect the following personal information from you:

  • Full name

  • Address

  • Email address

  • Phone number

  • Details about your property (e.g., type, size, cleaning requirements)

This information is collected when you:

  • Request a quote

  • Book a service

  • Fill in a form via our website, Facebook ad, or lead form

  • Contact us via phone, email, or social media

3. How We Use Your Information

We use your information to:

  • Provide quotes and carry out booked services

  • Send booking confirmations, reminders, or updates

  • Follow up after your service

  • Send marketing or promotional emails (you may opt out at any time)

4. How We Store & Protect Your Information

Your information is stored securely using third-party tools such as:

  • Tradify (job management software)

  • Google Workspace (for email communication)

We take reasonable precautions to protect your data from unauthorised access, misuse, or loss.

5. Sharing Your Information

We do not sell your personal information. We only share it with trusted third-party service providers (such as Tradify or Google Workspace) for the purpose of managing bookings and communications.

6. Marketing & Opt-Out

We may send occasional emails with promotions or service reminders. You can unsubscribe from these emails at any time by contacting us or using the unsubscribe link (if available).

7. Your Rights

You have the right to access, update, or request deletion of your personal information at any time. Simply contact us using the details below.

8. Contact Us

If you have any questions about this policy or how your information is handled, please contact:

Email: admin@qualitywashsouthwest.com.au
Location: Bunbury, WA, Australia